The City of Orange is launching Orange, Texas 311, an online and mobile service request system that makes it easy for residents to request service and report non-emergency issues directly to the City of Orange.
With Orange, Texas 311, the City of Orange can ensure all service requests are tracked, managed, and resolved in one place, enhancing service efficiency, accountability, and transparency across the community.
Residents can conveniently create, view, and track the status of their requests—including those submitted by others—making it easy to engage and communicate with the City of Orange. Common requests include sidewalk repairs, potholes, litter, water pressure, and other issues. City of Orange staff will review and respond to service requests submitted through Orange, Texas 311 during regular business hours, and requests submitted after hours, on weekends, or on holidays will be reviewed on the next business day.
Important: This platform is for non-emergency issues only.
• For emergencies requiring immediate police, fire, or medical assistance, call 9-1-1. • For emergency service requests, please contact our Customer Service Department: o Regular Business Hours: 409-883-1081
o After Hours: 409-883-1026 (Press Option 2 for Police Dispatch)
Residents can stay connected on the go by downloading the free Orange, Texas 311 mobile app. Available on the Apple App Store for iPhone and the Google Play Store for Android devices, this app makes it easy to submit service requests anytime, anywhere, directly from your phone. Residents can also access the system online from their desktop or tablet via the City of Orange website at https://orangetexas.gov/.
Report an issue, submit a service request, or learn more about Orange, Texas 311 on the City of Orange website at https://orangetexas.gov/544/Report-an-Issue.
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